Returns & Exchanges

Having second thoughts? Don’t worry about it! You have 14 days to return or exchange any ETTC Boutique item. However, kindly note the following: 

    First and foremost, to return or exchange an item, it must be in good condition, placed in its original packaging. If upon inspection it was concluded that the item has been used or is now damaged, then it cannot be returned or exchanged. 

    Note that if you had paid for the order by cash, then you will be instantly refunded in cash. However, if you had paid by card, then the money will be refunded back to your card within 30-45 working days, depending on the bank’s policy.

    If you request a return or exchange from your home or any other address, you will be charged with shipping fees. 

    We try our best to be as careful as possible with our quality checks. But if we’ve made a mistake with your order, then we’re really sorry! Please contact our Customer Support team on (+20) 1123443747 or (+20) 1206882226 and we’ll take care of everything. 

    You may return or exchange an item at one of our branches. All we need is your order’s email confirmation (receipt).  

    You cannot return items you’ve bought on discount or with a promo code. However, you may exchange them.