Question 1

How do i place an order?

Accepted Answer

It’s quick and easy:Select the item(s) you would like to purchase.Choose the quantity and color (if applicable) that you want from the item(s).Click “Add to Cart”.Once you’ve gathered all the items you want to purchase, go to your shopping cart and click “Check Out”.You may create an account to place your order or you may check it out as a guest. In both cases, you will need to provide your contact, shipping, and billing information.Take one last look at the item(s) to make sure you selected the right quantity, color, size, or other criteria.You will receive an order confirmation via the email you provided.

Question 2

How much does delivery cost?

Accepted Answer

Cairo Standard Delivery: EGP 65Shorouk, Obour, Madinaty, Alexandria Standard Delivery: EGP 95Sat - Thurs: Same day delivery available for orders placed before 1:00 PM for EGP 135.

Question 3

How long will it take to receive my order?

Accepted Answer

Cairo, Shorouk, Obour Standard Delivery: 3-5 working days.Alexandria Standard Delivery: 7-10 working days.

Question 4

Can my order be delivered to my work address?

Accepted Answer

You may choose any address to deliver the order to, as long as it's within ETTC Boutique's reach.

Question 5

I never got my order, what to do?

Accepted Answer

Please make sure you tracked your order from our tracking page. Or call us at hotline: (+20) 1123443747

Question 6

What happens if no one is there to receive the order?

Accepted Answer

No one is there to receive the order? Our courier can wait for 10 minutes. After that, they’ll have to rearrange another delivery time. However, kindly note that you will be charged with the original shipping fees.To make sure that you or someone else will be available to receive the order, you may choose a specific date and time for delivery.You don't need to receive the order yourself if you're unavailable, but whoever will be responsible will need to sign the package.

Question 7

Why was my order sent back to ETTC Boutique?

Accepted Answer

Your order will return to ETTC Boutique if:No one is there to receive the order.Our courier service was unable to arrive to the location after two attempts.The delivery address was incorrect or incomplete.The order was damaged on the way.

Question 8

Are your branches open on weekends?

Accepted Answer

Our BABA store at U Venues is open everyday from 10:00 AM - 11:00 PM. Our showrooms are open from Sunday to Thursday, 9:00 AM- 5:00 PM. The Pyramid Heights branch operates on Saturdays as well, from 10:00 AM-6:00 PM.

Question 9

How do I get my order confirmation (receipt)?

Accepted Answer

You will receive an order confirmation via the email you provided.If you created an account, you may login and get the order confirmation from your “Order History".

Question 10

Can I return or exchange my order/an item?

Accepted Answer

Having second thoughts? Don’t worry about it! You have 14 days to return or exchange any ETTC Boutique item. However, kindly note the following:First and foremost, to return or exchange an item, it must be in good condition, placed in its original packaging. If upon inspection it was concluded that the item has been used or is now damaged, then it cannot be returned or exchanged.Note that if you had paid for the order by cash, then you will be instantly refunded in cash. However, if you had paid by card, then the money will be refunded back to your card within 30-45 working days, depending on the bank’s policy.If you request a return or exchange from your home or any other address, you will be charged with shipping fees.You may return or exchange an item at one of our branches. All we need is the order’s confirmation (receipt) sent via the email you provided or, if you created an account, found in your “Order History”.

Question 11

What is your return policy?

Accepted Answer

Please check our return/refund/exchange policy here.

Question 12

I received a damaged item. What do I do?

Accepted Answer

We try our best to be as careful as possible with our quality checks. But if we’ve made a mistake with your order, then we’re really sorry! Please contact our Customer Support team on (+20) 1067979700 or (+20) 1123443747 and we’ll take care of everything.

Question 13

My order came wrong. What do I do?

Accepted Answer

We try our best to be as careful as possible with our quality checks. But if we’ve made a mistake with your order, then we’re really sorry! Please contact our Customer Support team on (+20) 1067979700 or (+20) 1123443747 and we’ll take care of everything.

Question 14

My order came wrong. What do I do?

Accepted Answer

We try our best to be as careful as possible with our quality checks. But if we’ve made a mistake with your order, then we’re really sorry! Please contact our Customer Support team on (+20) 1067979700 or (+20) 1123443747 and we’ll take care of everything.

Question 15

How long do credit/debit refunds take?

Accepted Answer

Note that if you had paid for the order by cash, then you will be instantly refunded in cash. However, if you had paid by card, then the money will be refunded back to your card within 30-45 working days, depending on the bank’s policy.

Question 16

Can I get a cash refund if I originally paid by card?

Accepted Answer

Note that if you had paid for the order by cash, then you will be instantly refunded in cash. However, if you had paid by card, then the money will be refunded back to your card within 30-45 working days, depending on the bank’s policy.

Question 17

Can I return or exchange items I bought on discount or with a promo code?

Accepted Answer

You cannot return items you’ve bought on discount or with a promo code. However, you may exchange them.

Question 18

Can I return a gift card?

Accepted Answer

Please note, gift cards cannot be returned or redeemed for cash.

Question 19

Can I use my gift card to buy another gift card?

Accepted Answer

You cannot use your gift card to buy another gift card.

Question 20

What are the payment options?

Accepted Answer

To make it convenient for you as much as possible, we offer several payment methods!Online Payment: You can use your Visa or MasterCard to pay online. A third party company, PayTabs, will carry out the transaction.If you have a promo code, add it at Check Out.Cash or Card on Delivery (COD)Branch Pickup: Come pick up your items from the nearest branch and take a look at our showroom, you might end up buying more items.

Question 21

Is it safe to pay online with my credit/debit card?

Accepted Answer

A third party company, PayTabs, will carry out the transaction. PayTabs is PCI DSS certified to protect your payment data and information and facilitate seamless, secure transactions. Customer data and transaction history are protected to prevent fraud.

Question 22

Where are your products from?

Accepted Answer

Take a look!

Question 23

Where can I find the product details?

Accepted Answer

Take a look!

Question 24

What is the wishlist?

Accepted Answer

Want to buy this item but can’t make up your mind? Add it to your wishlist! Come back to it later and compare it to other items you’ve picked out.

Question 25

Where can I find the item’s care instructions?

Accepted Answer

Take a look!

Question 26

There’s something I wanted to buy, but it’s out of stock. Will you be getting it again?

Accepted Answer

We can notify you when it’s back in stock.

Question 27

I’m interested to know more about your products and ETTC Boutique.

Accepted Answer

Our Story, Brands

Question 28

How do I know if your items are authentic?

Accepted Answer

Our Story, Brands

Question 29

Are your products food-safe?

Accepted Answer

All of ETTC Boutique’s drinkware, dinnerware, and kitchenware are food-safe.

Question 30

What does your gift wrapping look like?

Accepted Answer

It looks like this:

Question 31

How much do you charge for gift wrapping?

Accepted Answer

30 EGP for all items, whether it’s 1 box or 10 boxes.

Question 32

How can I order a customized glass?

Accepted Answer

Want to put your name on a glass?! Color it? Add a gold or platinum rim? Guess what, we can make that happen. All you have to do is fill out a form.Click here!

Question 33

How much does it cost to customize the glass?

Accepted Answer

The cost varies depending on the type of customization and the quantity you request.

Question 34

How long does it take to deliver any customized glasses?

Accepted Answer

For all customization orders, delivery takes up to 7-14 working days. However, this may be subject to change, depending on the quantity requested.

Question 35

Why do you need my personal information?

Accepted Answer

Collecting personal information helps ETTC Boutique differentiate one customer from another and provide YOU a better customer experience. It also helps us improve our website and offer better products, services, and ideas.

Question 36

How do you collect my personal information?

Accepted Answer

You have the option to check out your order as a guest or through an account. If you decide to create an account on the website, we ask for your name, age, gender, address, phone number, email address, your preferred method of contact (by phone or email), and your credit or debit card information if you will pay online. A third party company, PayTabs, ensures that your billing information is 100% secured.

Question 37

What do you use my personal information for?

Accepted Answer

Naturally, this information is essential so we can deliver your order to you. However, we may use your account information, excluding your billing details, for several other purposes:Advertising: To notify you about new products, offers, events, or important announcements. Of course, if you are not interested in receiving any updates, you can click on the checkbox next to “Unsubscribe from newsletters” from your account settings.Loyalty Program: If you create an account, then we can keep track of the loyalty points you gain every time you make a purchase, and inform you about your earned rewards.Reporting & Analytics: To help us enhance your experience of browsing through our website and provide you the best products and services.Most importantly, we may update our policies at any time. Therefore, it will be our duty to inform you immediately about any updated conditions or policies.

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