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Shipping & Delivery

How do I place an order?

It’s quick and easy:

  • Select the item(s) you would like to purchase.
  • Choose the quantity and color (if applicable) that you want from the item(s).
  • Click “Add to Cart”.
  • Once you’ve gathered all the items you want to purchase, go to your shopping cart and click “Check Out”.
  • You may create an account to place your order or you may check it out as a guest. In both cases, you will need to provide your contact, shipping, and billing information.
  • Take one last look at the item(s) to make sure you selected the right quantity, color, size, or other criteria.
  • You will receive an order confirmation via the email you provided.

How much does delivery cost?

  • Cairo Standard Delivery: 60 EGP or FREE if your order is above 1,500 EGP.
  • Shorouk, Obour, Madinaty, Alexandria Standard Delivery: 80 EGP or FREE if your order is above 1,500 EGP.

How long will it take for my order to arrive?

  • Cairo, Shorouk, Obour Standard Delivery: 3-5 working days.
  • Alexandria Standard Delivery: 7-10 working days.

Can my order be delivered to my work address?

You may choose any address to deliver the order to, as long as it's within ETTC Boutique's reach.

What happens if no one is there to receive the order?

  • No one is there to receive the order? Our courier can wait for 10 minutes. After that, they’ll have to rearrange another delivery time. However, kindly note that you will be charged with the original shipping fees.
  • To make sure that you or someone else will be available to receive the order, you may choose a specific date and time for delivery.
  • You don't need to receive the order yourself if you're unavailable, but whoever will be responsible will need to sign the package.

Why was my order sent back to ETTC Boutique?

Your order will return to ETTC Boutique if:

  • No one is there to receive the order.
  • Our courier service was unable to arrive to the location after two attempts.
  • The delivery address was incorrect or incomplete.
  • The order was damaged on the way.

Are your branches open on weekends?

Our showrooms are open from Sunday to Thursday, 9AM-5PM. The Pyramid Heights branch operates on Saturdays as well, from 10AM-6PM.

How do I get my order confirmation (receipt)?

  • You will receive an order confirmation via the email you provided.
  • If you created an account, you may login and get the order confirmation from your “Order History".

Return & Exchange Policy

Can I return or exchange my order/an item?

Having second thoughts? Don’t worry about it! You have 14 days to return or exchange any ETTC Boutique item. However, kindly note the following:

  • First and foremost, to return or exchange an item, it must be in good condition, placed in its original packaging. If upon inspection it was concluded that the item has been used or is now damaged, then it cannot be returned or exchanged.
  • Note that if you had paid for the order by cash, then you will be instantly refunded in cash. However, if you had paid by card, then the money will be refunded back to your card within 30-45 working days, depending on the bank’s policy.
  • If you request a return or exchange from your home or any other address, you will be charged with shipping fees.
  • You may return or exchange an item at one of our branches. All we need is the order’s confirmation (receipt) sent via the email you provided or, if you created an account, found in your “Order History”.

I received a damaged item. What do I do?

We try our best to be as careful as possible with our quality checks. But if we’ve made a mistake with your order, then we’re really sorry! Please contact our Customer Support team on (+20) 1067979700 or (+20) 1123443747 and we’ll take care of everything.

My order came wrong. What do I do?

We try our best to be as careful as possible with our quality checks. But if we’ve made a mistake with your order, then we’re really sorry! Please contact our Customer Support team on (+20) 1067979700 or (+20) 1123443747 and we’ll take care of everything.

How long do credit/debit refunds take?

Note that if you had paid for the order by cash, then you will be instantly refunded in cash. However, if you had paid by card, then the money will be refunded back to your card within 30-45 working days, depending on the bank’s policy.

Can I get a cash refund if I originally paid by card?

Note that if you had paid for the order by cash, then you will be instantly refunded in cash. However, if you had paid by card, then the money will be refunded back to your card within 30-45 working days, depending on the bank’s policy.

Can I return or exchange items I bought on discount or with a promo code?

You cannot return items you’ve bought on discount or with a promo code. However, you may exchange them.

Can I return a gift card?

Please note, gift cards cannot be returned or redeemed for cash.

Can I use my gift card to buy another gift card?

You cannot use your gift card to buy another gift card.

Payment Methods

What are the payment options?

To make it convenient for you as much as possible, we offer several payment methods!

  • Online Payment: You can use your Visa or MasterCard to pay online. A third party company, PayTabs, will carry out the transaction.
  • If you have a promo code, add it at Check Out.
  • Cash or Card on Delivery (COD)
  • Branch Pickup: Come pick up your items from the nearest branch and take a look at our showroom, you might end up buying more items.

Is it safe to pay online with my credit/debit card?

A third party company, PayTabs, will carry out the transaction. PayTabs is PCI DSS certified to protect your payment data and information and facilitate seamless, secure transactions. Customer data and transaction history are protected to prevent fraud.

Product

Where are your products from?

Where can I find the product details?

What is the wishlist?

Want to buy this item but can’t make up your mind? Add it to your wishlist! Come back to it later and compare it to other items you’ve picked out.

Where can I find the item’s care instructions?

There’s something I wanted to buy, but it’s out of stock. Will you be getting it again?

We can notify you when it’s back in stock.

I’m interested to know more about your products and ETTC Boutique.

How do I know if your items are authentic?

Are your products food-safe?

All of ETTC Boutique’s drinkware, dinnerware, and kitchenware are food-safe.

Gift Wrapping 

What does your gift wrapping look like?

How much do you charge for gift wrapping?

30 EGP for all items, whether it’s 1 box or 10 boxes.

Customization

How can I order a customized glass?

Want to put your name on a glass?! Color it? Add a gold or platinum rim? Guess what, we can make that happen. All you have to do is fill out a form.

Click here!

How much does it cost to customize the glass?

The cost varies depending on the type of customization and the quantity you request.

How long does it take to deliver any customized glasses?

For all customization orders, delivery takes up to 7-14 working days. However, this may be subject to change, depending on the quantity requested.

Privacy Policy

Why do you need my personal information?

Collecting personal information helps ETTC Boutique differentiate one customer from another and provide YOU a better customer experience. It also helps us improve our website and offer better products, services, and ideas.

How do you collect my personal information?

You have the option to check out your order as a guest or through an account. If you decide to create an account on the website, we ask for your name, age, gender, address, phone number, email address, your preferred method of contact (by phone or email), and your credit or debit card information if you will pay online. A third party company, PayTabs, ensures that your billing information is 100% secured.

What do you use my personal information for?

Naturally, this information is essential so we can deliver your order to you. However, we may use your account information, excluding your billing details, for several other purposes:

  • Advertising: To notify you about new products, offers, events, or important announcements. Of course, if you are not interested in receiving any updates, you can click on the checkbox next to “Unsubscribe from newsletters” from your account settings.
  • Loyalty Program: If you create an account, then we can keep track of the loyalty points you gain every time you make a purchase, and inform you about your earned rewards.
  • Reporting & Analytics: To help us enhance your experience of browsing through our website and provide you the best products and services.
  • Most importantly, we may update our policies at any time. Therefore, it will be our duty to inform you immediately about any updated conditions or policies.